Warren [of Focus Cubed Inc] was essential in changing mindsets and ultimately ensuring success during a time of significant change.
– Jason Gill, Operations Manager, MetLife
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Just by being a foreign businessperson in Japan, you become an agent of change— not by choice, but by default. This can, at times, be a source of unintentional friction.
Japanese organizations sometimes do business with different expectations, assumptions, and approaches. Trying to change their minds or methods can be challenging, for everyone.
But it doesn't have to be that way.
...What really sets him apart from other change consultants is his awareness and understanding of cultural differences as well as business practices, thereby allowing his customers to effectively implement changes, not only in the Western business environment but also the Japanese business environment...
– Hajime Miyazaki, PMO, Takeda Business Services Americas
of Japanese employees are frustrated working in global environments.
For managers, this figure rises significanlty to 81%
... and only 9 percent of their non-Japanese colleagues even aware of it.
The silent struggle is why the most common request from non-Japanese colleagues is as follows:
"Speak up, share opinions, and contribute, without being asked."
43 percent of Japanese employees feel they contribute assertively.
The Perception Gap: Only 17 percent of non-Japanese colleagues agree
A common comment is, "I just want to speak freely."
While language is vital, the true challenge is communicating clearly and concisely, without hesitation.
All data from Friction Point Analysis, ongoing survey, Focus Cubed Inc.
... This program was an eye opener for both myself, and my Japan and global teams as we struggled with a transformation. Even though I had worked in a multi-national environment for years, I learned that communicating change to people from different cultures requires specific knowledge and skills that I learned from Warren. I am sure he can help both Japanese and non-Japanese who experience frustration while working together!
– Shin Miyatsu, GM, Asia & UK Digitalization, Mitsui Sumitomo Insurance
Founded in 2006, Focus Cubed Inc is a change management consultancy focusing on helping global companies address and harness change positively in their business in Japan.
From years of experience in Japan, Focus Cubed has developed an approach that weaves together both Western and Japanese business sense so that change can be custom-fit for transformations, initiatives, or day-to-day business operations.
Our services range from challenge-response coaching, to engagement training, to full-on change management services for business or digital transformation.
We also run risk impact assessments, providing insight into friction that can negatively affect projects, initiatives, or reveal leftover baggage from the past that may be impacting your business today.
We support people and companies to bring change in a way that works a bit smoother for everyone, positively impacting schedules, resources and adoption.